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Frequently Asked Questions (FAQ'S)

1. Are Tattoos Safe?

Yes, providing that you go to a reputable tattoo studio. The latter includes sterilized equipment and training in bloodborne pathogens for the body art community. We only use Health Canada and AHS approved disposables including tattoo ink. Clients are required to be open and honest about any medical conditions that you may have prior to getting a tattoo. This also applies to any esthetic services.

2. Are Medical Esthetics Services Safe?

Yes.  We only use Health Canada and AHS approved equipment. Clients are required to be open and honest about any medical conditions that you may have prior to getting an esthetic service. Failure to divulge pertinent information may result in unforeseen yet preventable side effects.

 

3. Does Getting a Tattoo Hurt?


Pain varies from person to person. There will be parts of your body that will hurt very little whilst other areas may cause more discomfort. You can help prepare by getting plenty of rest and eating well before your appointment. If this is your first tattoo, start with a small design that can be built upon in the future if you choose to get another tattoo.

4. Does Getting Derma Needling (also known as Micro Needling) or Skin Rejuvenation Hurt?

Pain varies from person to person. However, to help minimize any discomfort, we use Zensa Numbing Cream. The latter is especially required for Derma Needling. Skin Rejuvenation is a mild treatment, especially when coupled with Zensa Numbing Cream. You can also further help prepare in advance by ensuring that you have rested well prior to your appointment, have remained hydrated, and have eaten. 

5. Should I Use Numbing Cream?


This is a debatable topic amongst many tattoo artists. Some say never use it because it can affect the quality of the tattoo whilst others state that it has no negative effects providing that the tattoo artist takes their time - meaning they have to go slower than usual to ensure that the needle penetrates the skin and the ink sets. Furthermore, in rare cases, numbing creams can cause infections. Thus, if you have a low pain threshold or are planning to get a tattoo in a sensitive area, you will need to weigh the pros and cons yourself. This can be purchased at our studio during your. Not all numbing creams are equal, thus be sure to be mindful of the product that you choose to buy. We only carry Zensa Numbing Cream as the latter is Health Canada and AHS approved. We always have some in stock as we use it for several clinical esthetic services. Clients should apply the numbing cream generously in the area to be tattooed at least 45 minutes prior to your appointment. You can use saran wrap to keep the numbing cream from drying. 

Nota Bene: Effects vary from client to client and depends on numerous factors including but not limited to how quickly you metabolize the numbing cream. Speak to us during your consultation for further details.

 

6. Can I Bring a Friend/Children/Emotional Support Animal?

 

You are encouraged to bring a friend or family member. However, children are not permitted to remain during your tattoo or esthetic appointment unless they are old enough to avail of our Tabby Toe Beans Services (see pricing). Regarding animals, they are NOT permitted in the studio under any circumstances. The latter is due to health and safety reasons and counter AHS and Health Canada guidelines. 

7. How Old Do You Have To Be To Get a Tattoo?

18 Years Old. We do not tattoo minors even with parental consent. Alberta is the number 1 province in Canada for tattoo removal. Coincidence? You decide.

8. How Old Do You Have To Be To Avail of an Esthetic Service?

Minors can avail of several services providing that they have parental consent. Parents must be present for all treatment services. Typically, other than the Madeleine Facial, minors may come to us for clinical reasons including but not limited to acne treatments and scar resurfacing. A doctor's note may be required.

9. Can I Bring My Own Tattoo Design?

Yes. However, be prepared to re-work or re-imagine your design as your idea may not be able to be tattooed. The tattoo not only has to look good but equally as important, it needs to fit your body just right and stand the test of time. This could be as simple as increasing the size of the tattoo to make it work or removing elements that your artist knows (from experience) won't work. However, the tattoo artist reserves the right to refuse any project.

10. Can You Freshen Up My Existing Tattoo?

 

Absolutely. We specialize in Tattoo Restorations. We have over 60 Eternal Inks to choose from! Bringing an old tattoo to life is as rewarding for the client as it is for us. We have completed several refreshes over the years with excellent results.

 

11. Do You Do Piercings?

 

We are working to find a part/full time piercer that can meet the demands and needs of our community. Once found, they will have a prominent spot on our website! If you or someone you know is looking for a spot to practice this body art form, send them to us!

 

12. Will My Tattoo Fade Over Time?

 

Absolutely. This is especially true of tattoos that are not anchored with black lining ink. Water colour tattoos, for example, will not only fade but can in fact disappear almost entirely in just a couple of years (with some notable exceptions of course). Photo Realism is also known for fading over time. However, when it comes to the latter and regular tattoos, the best way to ensure your tattoo lasts is by taking care of it! Hustle Butter is one such product that will keep your tattoos looking great for years to come! 

 

13. When Should I NOT Get a Tattoo or an Esthetic Treatment?


You should NOT get a tattoo or an esthetic treatment if you are pregnant, sick, intoxicated, on prescription medication that impairs judgment, under the influence of non-prescriptive drugs, pre or post surgery, if you are undecided as to what you want, when you are sunburned when you are being pressured into it, etc. Another contraindication is Accutane! You can not get a tattoo or even an esthetic service for 6-12 months after being off said drug! If you have or had cancer, note that you will also have to wait upwards of 12 months from the date of your last treatment prior to getting one of our services. 

14. When is the Best Time of Year to Get a Tattoo?


Ironically, the majority of people tend to get fresh ink in summer. This is actually the worst time to get a tattoo because you the sun is damaging to tattoos and will increase the risk of poor healing, fading, and possibly infection. The summer is also bad because you are likely going to the beach, swimming, not using sunscreen, tanning, etc. Thus, ideally, you should be getting your tattoo during the spring, autumn, or winter. However, should you find yourself itching to get some ink please follow our Tattoo Aftercare Instructions!

 

15. What Happens if I Am Late For My Appointment?


Life happens. we understand. However, if you are more than 15 minutes late we may have to reschedule your appointment - particularly if we have another appointment after you. In the event that you need to reschedule, we require an email, phone call, or text 24 hours in advance. Please be aware that we are booked several weeks in advance. If you reschedule, your new appointment will be at the mercy of the almighty schedule.

 

16. What If I Am a No Show For My Appointment? Do I Lose My Deposit?


Yes. Your deposit is forfeited. You will need to place a new deposit in order to secure a new appointment. Deposits are taken only for tattoo appointments.

17. Do I Have to Pay for Touch-Ups?

 

A Supply fee of $50.00 plus GST is charged for touch ups regardless of the size of the tattoo.

 

18. Do Your Gift Certificates Expire?

 

We also wish to remind past, present, and future clients of the following information:

 

1. Gift Certificates Do Not Expire! It is illegal in Alberta to add an expiry date to a gift certificate. 

 

2. Gift Certificates are non refundable nor are they redeemable for cash. This includes gift certificates received as a present or purchased/won via a charity event.

 

3. Gift Certificates can he applied towards store credit for products or services offered directly by Mario RJ Corbin (owner). They cannot be applied towards products or services offered by external vendors or independent contractors that partner with Hedgehog Inklings.

 

Hedgehog Inklings has donated over $2500 in gift certificates to a variety of worthy causes in Claresholm in 2023. We have been proud to support and build community ties. If you have one of our gift certificates from one of the many causes that you chose to support, we look forward to serving you and encourage you to reach out to us this month to book appointments for either a tattoo or aesthetic treatment. 

 

However, it should not have to be said but please do not ask us to refund your gift certificate for cash if you purchased one from a charity event especially. 🫤 The money you paid for said certificate did not go to Hedgehog Inklings. We donated the certificates. The money went to the charity that you chose to support! Hence, such a request is absurd. 🙄

 

While our services may not be for everyone, we encourage you to either purchase one of our many products that  we offer or simply sell your gift certificate to a third party who would appreciate them. The latter also applies to gift certificates received as a present and is a general rule for all gift certificates.

 

19. How Much Should I Tip For Services Rendered?

 

I enjoy baked goods such as cheese cake. Honestly, we leave this to the discretion of clients. We would rather tattoo you than not at all if the cost of a tip is what is preventing you from purchasing one of our services. The latter also applies to any esthetic services that we offer.

 

20. Will You Eventually Hire Additional Tattoo Artists & Clinical Estheticians?

 

Yes. We are actively seeking Guest Tattoo Artists, Piercers, and Clinical Estheticians. As we continue to expand we will hire accordingly. If you are looking for an engaging work environment, are certified accordingly, and are interested in working with us do not hesitate to reach out to us today!

21. Do You Take Debit or Credit Cards?

 

Yes. We work with Vagaro Point of Sale (POS). Thus, we accept all major debit & credit cards. 

 

22. Do You Accept Alternative Payment Methods?

 

Yes. We accept e-Transfer, PayPal, & cash.

 

23. How Do I Book An Appointment?

 

You can book directly via Vagaro, our booking app, or via our website contact page.

24. Is a Deposit Required To Book a Tattoo Appointment?

Yes. In order to secure a tattoo appointment a non-refundable deposit of $100 CAD is required ($50 for micro tattoos and business card size tattoos). This deposit is applied towards the final cost of the final amount.

 

25. Do You Have Experience With Cover-Ups!

 

Yes. We have done cover-ups in the past. However, it is determined on a case by case basis. In some cases we may require you to seek out Tattoo Laser Removal to lighten your tattoo before we can complete a cover up. We are excited to announce that we are partnered with The Esthetic Institute in Calgary, Alberta. There you can receive tattoo laser removal at a significantly lowered price in lieu of it being a teaching school. Contact us for further details. 

 

26. Have You Worked With Self-Harm Clients?

 

Yes. We offer special rates to help clients regain their confidence and develop their confidence to tackle anything that life throws at them! We are excited to point out that we also offer alternatives to tattoos including Derma (micro) needling  and BB Glow services which significantly decreases scar tissue! Contact us for further details.

 

27. Can You Help Me Cover Up a Hate Tattoo?

 

If you are at a point in your life where you want to fill your heart with love instead of hate, I would be happy to help you. However, this means that your racist tattoos must be covered up with something tasteful and representative of the new you and free from the racist connotations that brought you to me in the first place. We are willing to do these kind of tattoos providing that you are sincere in your desire to turn over a new leaf.

 

28. Are You AHS & Health Canada Approved? Do You Have Tattoo & Esthetic Insurance?

 

Yes. Think Before You Ink! (click to view) We pride ourselves on not only our safety standards but are willingness to go above and beyond to better serve our clients. The latter includes a complimentary tattoo after care package. All our esthetic services and machines are also federally and provincially approved.

 

29. What is Included in Your Complimentary Tattoo After Care Package? Do Your Esthetic Treatments Include After Care Packages?

 

Upon completion of your tattoo, you will be provided with a mini care package courtesy of Hedgehog Inklings. This includes one complimentary tattoo balm and one bar of unscented soap for sensitive skin. This package is provided by Little Herbs of Healing! We also provide you with a custom printed instruction card on how to care for your new tattoo. For larger tattoos, you will be able to purchase larger tubs of tattoo balm. Some of our esthetic treatments do come with complimentary after care packages as well. See in store for details as they vary from service to service. All aftercare packages are based on availability at the time of your appointment. 

30. When Can I Avail of Your Esthetic Services?

Right now! As of August 2023 we are a fully licensed and AHS - Health Canada approved clinical esthetics studio! The co-owner, Mario RJ Corbin, completed his Advanced Clinical Esthetics Diploma with The Esthetic Institute (click to view). The latter is a CIDESCO accredited school located in Calgary, Alberta. All future positions for esthetics will be filled by CIDESCO and/or clinical estheticians. Thus, take confidence in knowing that no expense was spared to ensure that only the best school, machines, and products have been sourced to meet your needs.

31. How Do I Care For My New Tattoo or Esthetic Treatment?

After care instructions will be provided with every new tattoo and esthetic treatment and comes with our complimentary aftercare package (when available).

32. Do I Qualify For A Payment Plan?

Looking to get a new tattoo but don't want to pay for it all at once? Our payment plan options allow you to break up the cost into monthly or weekly payments, with a maximum of 3 months to pay it off. Get the tattoo you want without breaking the bank. Contact us to learn more about our payment plan options. A credit check, references, and legal contract will be required.

 

33. What is Your Cancellation Policy?

When it comes to cancellations, we understand that sometimes plans change. That's why we offer a flexible cancellation policy. If you need to cancel your reservation, please let us know at least 24 hours in advance to avoid any cancellation fees. Thank you for choosing our services.

34. Do You Offer Cash Refunds For Services?

 All sales are final. Tattoo Deposits Are Non-Refundable As Is Completed Work.

In Regards to Esthetic Treatments, you will receive store credit that can be used on any other services only. This also applies in the case of an esthetic treatment that you do not wish to continue for whatever reason(s). It can be substituted for an alternative service. An additional fee may be charged (e.g. price differences and adjustments will be made between the original service and the new service being offered). 

35. Do you Offer Refunds For Products Sold In The Gift Shop?

Thank you for shopping at Hedgehog Inklings!

 

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

 

Eligibility for Refunds and Exchanges:

  • Your item must be unused and in the same condition that you received it.

  • The item must be in the original packaging.

  • To complete your return, we require a receipt or proof of purchase.

  • Only regular priced items may be refunded, sale items cannot be refunded.

  • If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hedgehoginklings.com and send your item to 257, 24 Street, Fort Macleod, Alberta, Canada, T0L1A0. Address it to Hedgehog Inklings - Exchange.

 

Exempt Goods:

The following are exempt from refunds:

  • Gift cards

  • Some health and personal care items. This includes skin care products, soaps, or any item that has a seal that must be broken to use. 

Partial refunds are granted (if applicable):

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:

  • If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

  • If you have done all of this and you still have not received your refund yet, please contact us at (email and or phone number)

Shipping:

  • Please do not send the product back to the manufacturer. It must be sent to the following Address 257, 24 Street, Fort Macleod, Alberta, Canada, T0L1A0. Address it to Hedgehog Inklings - Exchange.

  • You will be responsible for paying for your own shipping costs for returning your item.

  • Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

  • Please see, we cannot guarantee that we will receive your returned item.

36. Have A Question?

If you still have a question that hasn't been answered, email us today. We will be delighted to assist you.

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